Credit unions are under increasing pressure to deliver seamless and efficient payment experiences to their members. Greater Nevada Credit Union (GNCU) embraced this challenge by modernizing its loan payment system through a partnership with Alacriti and Q2. The results have been transformative, with GNCU seeing an 85% reduction in call center volume and significant improvements in member satisfaction.
In a panel discussion, Veronica Gomez, VP of Digital Member Experience, and Boden Dullanty, Digital Solutions Analyst at GNCU, as well as Stuart Bain, SVP of Product Management at Alacriti, and Abeer Thomson, Director of Partner Engineering & Operations at Q2 discussed the signs that signal it’s time for payment modernization, the essential steps for implementation, and the metrics that drive success. The session educated the audience on how credit unions can optimize digital loan payments and elevate member experience.
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