The push for digital-first banking and the demand for seamless member experiences have propelled credit unions to rethink their payment strategies. Greater Nevada Credit Union (GNCU) took the step of modernizing its loan payments solution, integrating Alacriti’s platform with Q2’s technology to effectively meet member needs.
Q2 speakers, Veronica Gomez, VP of Digital Member Experience, and Boden Dullanty, Digital Solutions Analyst at Greater Nevada Credit Union, share insights from their journey to enhance digital loan payments. They are joined by Stuart Bain, SVP of Product Management at Alacriti, and Abeer Thomson, Director of Partner Engineering & Operations at Q2, in an educational panel discussion.
Since modernizing its loan payments solution, GNCU has observed significant improvements in member satisfaction and operational efficiency, including an 85% reduction in call center volume. In this webinar, GNCU shares data and lessons learned, and the panel discuss:
- The signs that it’s time for a credit union to modernize
- Essential steps that credit unions should take before modernizing their payments systems
- Key metrics that reflect the success of the modernization effort
- The importance of a frictionless member experience in digital banking
- Future plans for further enhancements and innovations at GNCU
