Alacriti’s loan payment solution allows you to accept loan payments from both consumer and business customers across various payment channels and methods. It includes a user-friendly self-service portal for customers to easily manage their payments and a comprehensive customer care portal for staff assistance. By simplifying the payment process, it helps accelerate receivables, reduce operating costs, decrease call center volume, and enhance customer satisfaction and retention.

Deliver e-bills seamlessly and accept bill or loan payments from users with easy access to the payment channels, payment types, and payment methods they expect. 

With more consumer options and better payment experiences, through a solution configured to your needs, you will see:

  • ✓ Accelerated receivables
  • ✓ Reduced operating costs
  • ✓ Improved customer satisfaction and retention

Payment Channels

  • Mobile
  • Web
  • IVR
  • Agent
  • Walk-In
  • AI Chatbot

Payment Methods

  • ACH
  • Credit (where permitted)
  • Debit
  • Cash
  • Check
  • Apple Pay/Google Pay

Payment Options

  • One-Time
  • Recurring
  • AutoPay

All the channels you need in one platform

With our single, unified platform we offer consolidated services and features so that you can deliver exceptional payment experiences to your consumers.

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Deliver a seamless experience

Ultimate Payment Flexibility
The Orbipay EBPP solution offers your customers the payment channels, payment methods, and payment options they demand.

Unified Customer Experience
Our solution features a self-service and customer care portal that unifies the customer experience and consolidates customer service capabilities.

Customer Portal

  • Self-service functionality for one-time and enrolled payments.
  • Schedule, manage, and view payments seamlessly.
  • Customizable, reflecting your brand, and adaptable features.

Customer Care

  • Consolidated view of all payments, regardless of the channel.
  • Customer service capabilities include profile access, payment history review, and task execution.
  • Efficient management of payments on behalf of customers.
  • Accessible reports for informed decision-making.

Key benefits

Rapid Time to Market

Quickly deliver on customer expectations for convenient, real-time payment experiences. Gain access to critical clearing and settlement networks with pricing models that scale with you, eliminating the need for large upfront investments and allowing for rapid time-to-value.

A Modern & Future Proof User Experience

Offer new solutions to accelerate payments modernization and deliver intuitive, frictionless payment experiences to your customers or members, and give them more ways to pay—increasing satisfaction and retention.

Operational & Cost Efficiencies

Run your entire billing and payment operations on a single platform. Streamline workflows, automate manual processes, reduce overhead costs, and make better decisions with comprehensive reporting.  

Security & Compliance

Built-in security features ensure data and privacy protection. Orbipay EBPP meets PCI DSS standards for payment card security and HIPAA compliance.

Case Study

Alabama Credit Union

80%

Reduction in payment related calls

94.5%

Increase in transaction value

76%

Increase in transaction volume

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Adapt swiftly to evolving business needs with an entirely configurable cloud-based billing and payment solution for businesses and financial institutions of all sizes.

Relevant resources

News Update: New CFPB Rule Strengthens Consumer Data Rights

Maximizing Growth and Member Engagement With Instant Payments

Episode 13: Exploring the Future of Payments: A Conversation with The Fed

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